Schedule Of Fees

Pillow Schedule of Fees 2016*

Pillow Management Service: See Website

Fee charged per reservation for completion of Pillows services. Please see the website for the latest rate or package.


Property Setup Fee: See Contract

This one time fee includes lockbox setup, listing creation and a custom property guide. Please see your Contract for the details surrounding this charge.


Supply Fee: $8 per reservation

Charged with every cleaning, the supply fee provides toilet paper, paper towels, hand soap, dish soap, a dishwasher packet, trash bags, and a Pillow Pack (travel size soap, lotion, shampoo and conditioner per bathroom) for each reservation.


Linen Fee: $11 per Sleeping Surface

Each pack consists of 3 sheets 3 towels, 2 Pillowcases, 2 washcloths and 1 bath mat. The number of packs provided is concurrent with the number of sleeping surfaces listed in your account and are charged with each cleaning.


Booking Platform Percentage: Airbnb 3% | HomeAway/VRBO 5%

Each booking platform charges a service fee for listing and booking your property on their site.


Security Deposit Action: Dependent on Owner’s set preferences

Determines the amount that can be charged to guests for property damage.


Standard Dispatch: $25 per activity

Standard dispatches include but are not limited to wifi troubleshooting, broken amenities, lighting pilot light, resetting circuit breaker etc.


Plumbing Dispatch: $35 for clogged drain | $45 for clogged toilet

Covers the dispatch of sending a Pillow Pro to the property to attempt to unclog the reported clogged amenities.


Key Replacement : $35

Includes the cost of dispatch to retrieve, copy and replace the property key. Does not include the copy of key fobs.


Skilled Maintenance: $75 plus cost of services

Pricing varies dependent on task and duration and includes a $75 service fee for scheduling and communicating services.


Cleaning Fee Estimates: Property specific

Please reference the cleaning settings within your Owner Dashboard for a Cleaning Fee Estimate. Cleaning fees will change when adding or removing a sleeping surface in your Owner Dashboard.




*Prices are subject to change and may be different than stated.

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