Pillow Schedule of Fees 2016*
Pillow Management Service: See Website
Fee charged per reservation for completion of Pillows services. Please see the website for the latest rate or package.
Property Setup Fee: See Contract
This one time fee includes lockbox setup, listing creation and a custom property guide. Please see your Contract for the details surrounding this charge.
Supply Fee: $8 per reservation
Charged with every cleaning, the supply fee provides toilet paper, paper towels, hand soap, dish soap, a dishwasher packet, trash bags, and a Pillow Pack (travel size soap, lotion, shampoo and conditioner per bathroom) for each reservation.
Linen Fee: $11 per Sleeping Surface
Each pack consists of 3 sheets 3 towels, 2 Pillowcases, 2 washcloths and 1 bath mat. The number of packs provided is concurrent with the number of sleeping surfaces listed in your account and are charged with each cleaning.
Booking Platform Percentage: Airbnb 3% | HomeAway/VRBO 5%
Each booking platform charges a service fee for listing and booking your property on their site.
Security Deposit Action: Dependent on Owner’s set preferences
Determines the amount that can be charged to guests for property damage.
Standard Dispatch: $25 per activity
Standard dispatches include but are not limited to wifi troubleshooting, broken amenities, lighting pilot light, resetting circuit breaker etc.
Plumbing Dispatch: $35 for clogged drain | $45 for clogged toilet
Covers the dispatch of sending a Pillow Pro to the property to attempt to unclog the reported clogged amenities.
Key Replacement : $35
Includes the cost of dispatch to retrieve, copy and replace the property key. Does not include the copy of key fobs.
Skilled Maintenance: $75 plus cost of services
Pricing varies dependent on task and duration and includes a $75 service fee for scheduling and communicating services.
Cleaning Fee Estimates: Property specific
Please reference the cleaning settings within your Owner Dashboard for a Cleaning Fee Estimate. Cleaning fees will change when adding or removing a sleeping surface in your Owner Dashboard.
*Prices are subject to change and may be different than stated.