Something isn’t working at the property, what do I do?

Staying at someone’s home means you may experience some wear and tear of the property; it might be something as small as batteries running out on the smoke alarm or a pilot light going out on the gas stove. Guests are not liable for the costs of repairing these natural wear and tear items, but should alert their host if they experience something out of the ordinary.


Contact Pillow

At Pillow, our team is always ready to assist you! Feel free to contact us at anytime during your stay. In addition to calling in or submitting a support ticket with us, our Guest App has additional resources for submitting requests.

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