What does Pillow's services encompass?

Pillow handles all booking inquiries and reservation prep/cleanup on your behalf as well as guest support, so you may rest easy! Our operations are standardized to ensure operational consistency and service.  

Pillow’s Services:

  • Pillow markets your home on Airbnb, HomeAway, and VRBO
  • Pillow optimizes your pricing, automatically adjusting daily to maximize bookings based on market data
  • Pillow communicates with guests on your behalf – before, during, and after a reservation
  • Pillow responds to booking inquiries specific to your property
  • Pillow handles check-in/check-out of guests with keyless entry systems or lockboxes
  • Pillow responds to guest requests for maintenance, repairs, and troubleshooting
  • Pillow provides guest support via telephone, email and sms for any guest concerns or needs
  • Pillow manages the Pillow who clean and maintain your property before, during, and after a guests reservation
  • Pillow provides standardized linens and towels, as well as laundering services
  • Pillow provides each guest with a "Pillow Pack" containing shampoo, conditioner, hand lotion, and body wash

Check out Preparing your property for success for more information on setting up your property. 

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