Security Deposit

If a security deposit was collected during your stay, the funds are released 72 hours after you check out, pending review of the property for any damages. Once the security deposit has been released, depending on your financial institution, please allow 3 - 5 business days for the funds to be available in your account. If 5 business days have passed without the security deposit being returned to you please submit a request and Pillow will be happy to look into the transaction on your behalf. The way security deposits are processed varies across listing platforms; for more information, please visit the help center on the respective listing platform.

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