When is a cleaning scheduled?
- Most cleanings are on the day of guest check-out. There are other types of cleanings (see below) that may be scheduled at other times.
During what window of time do properties need to be cleaned?
- Between 11am and 3pm. Guests check-out at 11am and check-in at 3pm.
Am I required to bring my own cleaning supplies?
- Yes, all Pillow Pros are expected to bring all cleaning supplies, including a vacuum, broom, mop, surface cleaners and rags.
How do I make beds?
- Pillow provides 3 King flat sheets for each sleeping surface for you to make beds using the 3-sheet method. For instructions, click here.
Should I pull out a sofabed to make it?
- No. Leave a set of linens neatly stacked on or next to the sofa so that guests can make it themselves if they will be using it
Where do I dispose of trash?
- Instructions for trash disposal are different for each property and are provided in the ProApp
Other than cleaning, what else should I do while at the property?
- Check that WiFi and other amenities are working and look out for any issue that may result in a negative guest experience. Report anything you find to Client Care.