ProApp Issues

What if the ProApp is not working?

  • First, try logging out of the ProApp, then closing the App on your phone (by swiping up). Then, restart the App and it should work again.

 

What if I logout and re-start the ProApp and it still doesn’t work?

  • Make sure you are connected to wifi at the property. If that still doesn’t work, contact Client Care.

 

What if I’m unable to “finish” an activity in the ProApp?

  • Ensure that you started the activity by clicking the “I have access” button. If so, be sure it has photos attached. If that still doesn’t work, contact Client Care.

 

What if I’m having another technical issue?

  • Take a screenshot of what’s happening in the ProApp. Contact Client Care and provide the screenshot, exactly what you were doing when you encountered the issue, and what type of phone you have.
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